Frequently Asked Questions

Timber that has already been used in a building or structure, recovered and prepared for a new use. It carries the marks of its first life, such as old bolt holes, colour shifts and patina, and every batch differs.

Our main sourcing regions for reclaimed timber are East Kalimantan and Central Java, recovered from dismantled buildings and structures and physically inspected at our yard in Saba (with origin photos where available). For projects requiring certified non-reclaimed timber, we also supply SVLK-verified or FSC-certified wood on request as a separate pathway. See our Environmental policy.

Reclaimed Bangkirai is our reference for decking: dense and hard, with a specific gravity of 0.91 and durability class I–II (III) in our data sheet. Reclaimed Teak decking is also available, with more colour variation. For exposed use, tell us the exposure and we will advise. Reclaimed Bangkirai Decking

Colour variation is inherent to reclaimed teak: about 50% of a production batch may show visible variation, from very light yellow to dark brown. Colour selection is possible on request, subject to feasibility and adjusted pricing. Read the guide

For many uses, yes; suitability depends on the species and the exposure. Bangkirai suits outdoor decking and structures, Teak suits flooring, joinery and architectural details, and Kapur and Meranti suit indoor and semi-indoor flooring. Ask us to confirm the right choice for your project.

Yes, in-house or through our network of partner workshops. See the Processing page for what we make. Wood-finishing products are also available at our showroom. Processing

Stock changes with each arrival, so we do not publish a live list. Send us your request and we reply with what is available now. Request current stock

Not on this website: prices and availability change, so we quote per project. Our catalogue PDF lists reference prices at the time it was published; please confirm current prices with us.

Discounts apply to standard decking and flooring products; extras such as joists, battens, framing, finishing and special profiling are not discounted (sales agreement). We also have a price-alignment policy: send us a competitor’s quote for the same product by email with the title “Price Alignment”, and we study whether we can align and lower the price by 5%. Policy (PDF)

Reclaimed wood does not carry harvest certifications such as SVLK or FSC because it is salvaged from existing structures. However, on request we can supply SVLK-verified or FSC-certified non-reclaimed / plantation-grown timber, quoted and labelled separately with the documentation applicable to each lot.

Local delivery in the Bali area can be handled by Kitaru. Export shipments are not handled by Kitaru itself: they go through an export cargo company, and we can work with our partner Adhi Darma Cargo. Any special packaging requirement for export must be agreed with the cargo company. Delivery may include loading but never unloading on site, so please discuss unloading in advance. Costs vary with location and order size: ask for a quote.

Timber is packed securely to prevent damage in transit, with protective wrapping and palletisation when necessary.

Contact us in writing within ten days of receipt, with photos. If the product does not match the order, we may replace or re-mill it, or credit you for it, as set out in the sales agreement. Sales agreement

Standard products: you can request a return within ten days of receipt. You pay the return shipping, and if the product comes back in its original condition, your account is credited 85% of the purchase price. Custom-milled products that conform to the specifications cannot be returned.

Yes, by appointment only. We are open Monday to Friday 8:30–16:30 and Saturday 8:30–12:00, and closed on Sunday. Visits are arranged in advance. Book a visit

Installation is carried out by your contractor or installer. Kitaru supplies the timber and hardware and advises on fixings, but does not take responsibility for installation issues, as set out in the sales agreement.

Standard terms are a 50% deposit, with the balance due once the order is completed and before shipping. Production starts once the deposit is received or when the workshop schedule allows.