Sales Agreement

Reclaimed wood is a natural material with its own character: colours, knots, grain and marks vary. For reclaimed teak, about 50% of a batch may show visible colour variation, and colour selection, sorting or exclusion is subject to a feasibility check and adjusted pricing. Bangkirai ranges from reddish-brown to brown, with mineral streaks and varying moisture content. Natural variations and weathering are not defects.

Standard products: you can request a return within ten days of receipt, in writing by email with your reasons. You pay the return shipping, and the product must reach Kitaru within 30 days of the original shipment, in its original condition. Your account is then credited 85% of the purchase price, excluding shipping. Custom-milled products that conform to the specifications cannot be returned. If a product does not match what you ordered, notify us within ten days with photos: Kitaru may replace or re-mill it, or credit you, with return shipping paid by Kitaru. Hairline cracks and small knot eyes within the tolerances stated in the agreement are accepted.

A 50% deposit, and the balance once the order is completed. Production starts once the deposit is received or when the workshop schedule allows. The production time quoted is a number of working days, excluding national and local days off and ceremonies; it is not a production schedule, and checking workshop availability is the client’s responsibility.

A quote is valid for one month from its date. A deposit paid after that period can lead to an extra charge of up to 5% on the final invoice.

Discounts apply only to standard decking and flooring products. Extras such as joists, battens, framing, finishing (oil and varnish), spare wood and specific profiling are not discounted.

After the deposit, the order enters the production queue. On completion you are invoiced for the balance, and the order ships once your account is settled.

Kitaru is not responsible for problems arising from the use of, or collaboration with, a partner or recommended provider, including installation, finishing and defects after product acceptance.

Export shipment is not handled by Kitaru, and any specific export packaging must be discussed with the export cargo company. Local shipment in the Bali area can be handled by Kitaru. Delivery carries the goods from Kitaru to the site; it may include loading but never includes unloading, so discuss any unloading request first.

Kitaru does not take responsibility for installation issues or problems resulting from installation of its products. Acclimatisation, installation and finishing remain the responsibility of the customer or installer.

Storage is free for the first month after the completion date; storage fees apply afterwards, as stated in the agreement. Kitaru has no insurance policy for stored goods at this time. Ownership passes to you when materials are placed in storage, and materials are released once all charges, including shipping, are paid. The agreement sets out what happens if materials are left in storage for a long period.

The agreement includes a consent clause allowing Kitaru to use a customer’s name, quotes and photos. On this website we publish a project only with the owner’s permission.

Kitaru prohibits any commission, kickback or personal incentive to its team without prior written management approval, and asks that any such request be reported.

Information exchanged is confidential and intended for the recipient. See also our Privacy Policy.